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STATEMENT ON THE PARTIAL RESUMPTION OF SERVICES BY THE MINISTRY OF INTERNAL AFFAIRS

Date: 
Thursday, July 30, 2020

1.                

INTRODUCTION

1.1            

In view of the Directive of H.E the President of the Republic of Uganda on partial lifting of the lockdown, the Ministry of Internal Affairs will resume operations at 30% while observing the Standard Operating Procedures (SOPs), with effect from 02 July 2020 as follows.

1.2            

The summary of services that will resume at 30% under the Ministry include:

                               i.           

Personalisation and issuance of Passport, Citizenship and Immigration Services;

                             ii.           

NGO Regulations;

                          iii.           

Management of Community Service orders;

                           iv.           

Demobilization, Resettlement and Reintegration of Reporters; and

                             v.           

Provision of forensic and testing services.

                           vi.           

Preparations for resumption of Registration services for identification of persons is still underway. The National Identification and Registration Authority (NIRA) will announce before the services resume.

 

2.                

DETAILS OF THE RESUMED SERVICES AND HOW THE PUBLIC WILL BE SERVED

 

A.              

Directorate of Citizenship and Immigration Control (DCIC)

The DCIC will resume the provision of services to its clients as follows:

                         i.                 

All inquiries must be done online through the websites www.immigration.go.ug/www.mia.go.ug or send an email using info@immigration.go.ug/ info@mia.go.ug.  Applicants can also call telephone 0414 595 945 or Toll-free numbers 0800 199 003 for allinquiries,

                       ii.                 

Application for all immigration services such as Work Permits, Certificates of Residence, Passes and Citizenship can be submitted online at www.visas.immigration.go.ug

                    iii.                 

Foreign residents whose applications for Immigration facilities are approved will be required to call our toll-free numbers to be given appointments of the preferred date and time in order to be scheduled for personalisation.

                     iv.                 

Clients are encouraged to utilize our regional offices in Mbarara, Mbale, Gulu and Jinja for personalisation of immigration facilities. Only clients who live in the central region can have their facilities personalised at Immigration Headquarters.

                       v.                 

The telephone numbers to be called and appointments scheduled are as follows:

a)    

Immigration Headquarters located at Plot 65/67 Old Port bell Road Kampala, Toll free Numbers 0800 199 004  for Appointments only.

b)   

Regional Immigration Office South Eastern Region, located at Busoga Square Jinja Telephone: 0414 673 191 or Toll-free Numbers 0800 199 005;

c)    

Regional Immigration Office Eastern Region, located at Regional Administration Building, Republic Street, Mbale Telephone: 0414 673 192  or Toll free Numbers 0800 199 006;

d)   

Regional Immigration office South Western Region located at RDC Building Mbarara, Telephone: 0414 673 193 or Toll free Numbers 0800 199 007;

e)    

Regional Immigration Office Northern, located JLOS House Gulu, Telephone: 0414 673 194 or Toll free Numbers 0800 199 008;

                     vi.                 

Students who applied and their Students Passes were approved should WAIT UNTIL schools resume to be personalised.  When schools resume, only students who have paid for their Students Passes will be invited and appointments scheduled for their personalisation.

                  vii.                 

Foreign visitors, whose visas expired on/after 18th March, 2020 should stay until the opening of commercial passenger flights and borders.

               viii.                 

Foreign nationals who are required to pay for security bond should download security Bond forms from our website www.immigration.go.ug/forms-downloads, proceed to pay in the bank and will present the original receipts at the point of personalisation.

                     ix.                 

Citizens of Uganda who wish to apply for their Passports should feel free to apply online at www.passports.go.ug, pay for Passports and will be scheduled for interview.

                       x.                 

Passport applicants from the regions will be required to submit their applications at respective regional offices.

                     xi.                 

Applicants who applied for passports before the COVID-19 lockdown and got a message inviting them to come for the Passport should feel free to collect their Passports from the respective Passports office where the application was submitted.  Those who have not yet received notifications should wait until they receive them.

                  xii.                 

Those who applied for Passports before the COVID-19 lockdown and their appointments got cancelled will be required to fix new appointments using the passport application portal www.passports.go.ug. 

               xiii.                 

Applicants whose applications were queried will receive messages inviting them to answer the queries.

 

 

B.               

Directorate of Community Service

The Directorate of Community Services will resume the following services:

                         i.           

All offices are open to offer services at Headquarters, regional and district offices.

                       ii.           

Supervision of community service orders issued by Courts.

                    iii.           

Placement of offenders in areas that are capable of implementing the MoH COVID-19 guidelines.  NO placements will be done in districts still under movement restriction.

                     iv.           

Prison de-congestion programmes in conjunction with Judiciary and Uganda Prison Service.

                       v.           

Social reintegration programmes especially counseling, home visits and reconciliatory meetings will remain on a case by case scenario. NO Social reintegration programmes will be conducted in districts still under restriction.

                     vi.           

All enquiries can be made at our regional offices based at High Courts in Mbarara, Fort Portal, Arua, Gulu, Mbale, Jinja and Chief Magistrates Court in Nabweru and at our Headquarters located at plot 65/67 Old Portbell road, Kampala.  Clients can also reach us on Telephone: 0414 236 467. 

 

C.              

Directorate of Government Analytical Laboratory (D/GAL).

The Directorate of GAL has resumed provision of the following services:

                         i.           

All DNA paternity cases referred to DGAL by Courts of Law, Family Units of Police, Ministry of Gender, Youth and Social Development; all criminal cases related to Defilement, Rape, Murder, Child Neglect are now fully received for analysis.

                       ii.           

Private clients seeking quality and chemical verifications of the commercial products for compliance to regulations can be handled;

                    iii.           

Provision of expert witness to courts.  Forensic analysis of the questioned documents from IGG, Electoral Commission and other MDAs are handled.

                     iv.           

For Poison Cases, the clients/ Doctors/Patients can call Telephone: 0414 250 464 (Gen) / 0414 250 474 or Toll-free Number 0800 100450

 

D.              

National Bureau for NGOs

                         i.           

The Public is notified that the office of the NGO Bureau was relocated from the Ministry of Internal Affairs Headquarters on Port Bell Road to 3rd Floor, Kingdom Kampala, Plot No. 31A-35A & 37A-39A, Nile Avenue (Next to UBC).

                       ii.           

The NGO Bureau will resume rendering of the under listed services albeit in the context of scaled down operations to ensure safety of clients and staff;

a)    

Registration of NGOs;

b)   

Renewal or review of Permits of operation;

c)    

Certification of Permits of Operation and Certificates of Registration;

d)   

Conducting Searches;

e)    

Filing of Annual Returns;

f)     

Recommendations for Work Permits;

g)   

Recommendations to banks and other entities;

h)   

Submission of Information Request Forms; and

i)      

Complaints handling.

                    iii.           

Monitoring and Inspection of NGOs are planned for and undertaken by the Bureau on a case by case basis.

                     iv.           

Many a time, clients travel to the NGO Bureau even for information that can be accessed remotely.  Clients are therefore encouraged to contact the Bureau on Tel: +256-393-241241 or +256-393-241232; Emails: ngobureau@outlook.com, info@ngobureau.go.ug whenever necessary.

                       v.           

The Bureau shall ensure strict adherence to the SOPs and guidelines issued by the relevant Government Agencies.

 

E.   

Amnesty Commission

The Amnesty Commission will resume provision of the following services:

                         i.           

The Amnesty Commission reception centres in Kampala and the  Regional offices in Gulu, Kitgum, Arua, Mbale and Kasese are now open for demobilization of reporters (ex-combatants i.e. those who wish to get amnesty).

                       ii.           

The Commission will continue to carry out other functions of resettlement, reintegration, dialogue and reconciliation and sensitization of the public on the amnesty process.

                    iii.           

The Commission will ensure strict adherence to all the Directives by H.E the President, SOPs and guidelines issued by the relevant Government Agencies.

                     iv.           

Clients can also reach us on Telephone: 0414 345 584.

 

3.                

CONCLUSION

The Ministry of Internal Affairs wishes to reassure our esteemed clients of continued provision of quality services, while at the same time mitigating the spread of COVID-19. We call upon the public to respect and observe the Standard Operating Procedures (SOPs) put in place for the safety of all persons.  

FOR GOD AND MY COUNTRY

 

GEN. ODONGO JEJE

MINISTER OF INTERNAL AFFAIRS