Regional offices

REGIONAL OFFICES

Arua  Office
Ministry of Justice / JLOS building:  Nebbi Road Arua

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the region

Gulu  Office 
Ministry of Justice / JLOS building:   Gulu Municipality

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Personalizing and issuing
    passports and other travel documents, effective Financial Year 2015/16.
  • Forwarding passport
    applications to the passport personalization center
  • Issuing ready travel
    documents and passports
  • Carrying out inspection and
    legal services in the region

Mbale Office      
Regional Administration Building, Republic Street, Mbale

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Personalizing and issuing
    passports and other travel documents.
  • Issuing ready travel
    documents and passports
  • Carrying out inspection and
    legal services in the region

Masindi Passport Center
located in Masindi Town

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the area of responsibility

Hoima Passport Center
Kampaya House:  Old Fort-portal Road, Hoima town

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the region

Mbarara Regional Office
Mbarara Adminisration block:  Mbarara-Kabale Road

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Personalizing and issuing
    passports and other travel documents.
  • Issuing ready travel
    documents and passports
  • Carrying out inspection and
    legal services in the region

Masaka Regional Office
Administration Building block:  Masaka Municipality

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the area of responsibility

Jinja Regional Office
Administration block:  Busoga Square

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the region

Mubende Regional Office
located at RDC building, Mubende

Services:

  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the region

Fortportal Regional Office
located at the Administration Block:  Boma Road

Services:

  • Supervising border control
    and management in the region
  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the region

Lira Regional Office
located at the District Chambers Building:  Dr. Obote Avenue

Services:

  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the region

Mityana Regional Office
RDC building

Services:

  • Interviewing, receiving and processing
    applications for travel documents and passports
  • Forwarding passport
    applications to the passport personalization center
  • Delivery of  ready travel documents and passports
  • Carrying out inspection and
    legal services in the region

Kampala ImmigrationHeadquarters (and Passport Control Office)
American:  Plot 75, Jinja Road next to British  Tobacco plant (BAT)

Services:

A. Department of Inspection and Legal Services

i) Timely and Appropriate Legal services provided.

  •  Provide legal and advisory services
    within ten (10) working days
  • We shall provide a charge
    sheet for prosecution within 48 hours from the time of the arrest.

ii) Inspection and investigation of immigration matters

  •  We shall carry out inspections on a
    quarterly basis
  •  Issue service of quit notice and
    deportation orders within seven working days.
  • We shall remove and deport
    illegal immigrants and other undesirable persons

B. Department of Citizenship and
Passport Control

i) Issuing Uganda passports and other travel documents

  •  Avail application forms at the
    headquarters, regional offices and at the immigration website at all
    times free of charge.
  • Provide a bank payment form
    upon receipt of filled application forms
  • Receive and verify dully
    filled and completed application forms upon submission by the applicant
    at the regional and headquarter offices.
  • Issue a passport within 10
    working days
  • Provide information on
    queried files to applicants within 3 working days of
  • receipt of application
  • Renew passports within 10
    working days
  • Maintain an up to date
    electronic and manual data base of all passport application files
  • Issue other travel documents
    instantly upon submission of the required application

ii) Granting citizenship and duo
citizenship

iii) Issuing national identity
cards to citizens of Uganda

 

C. Department of Immigration
Control

i) Permits and passes issued

  • Issue Work permit within 10
    working days
  • Issue special passes within 3
    working days
  • Issue students pass within 3
    working days
  • Issue dependent passes – wife
    – 3 or 5 days

ii) Border control

  • Receive a dully filled
    departure/ arrival declaration form
  • Verify and examine the travel
    document and the forms
  • Where applicable we shall
    subject the travel documents to an electronic system
  • Visa prone travelers will be
    subjected to visa application process
  • Issue passes to travelers who
    satisfy requirements
  • Deny passes to travelers who
    do not satisfy requirements
  • Clearance at
    boarders will be given within 5 minutes for clear cases